Ankit Verma

• Technology Strategy and Planning: Developed and implemented the organization's overall IT strategy, ensuring alignment with business goals. Identified and evaluated emerging technologies and trends to drive innovation and maintain a competitive edge. Collaborated with senior management and stakeholders to define technology requirements and priorities.
• IT Skills: Full-stack development (e.g., Laravel, PHP, MySQL, HTML, CSS, JavaScript). Database management, server administration, and software engineering. Troubleshot technical issues and collaborated with cross-functional teams.
• Monday.com: Streamlined workflows, task assignments, and project tracking using Monday.com.
• CRM (Customer Relationship Management): Implemented and optimized CRM platforms (e.g., Salesforce). Managed customer data, pipelines, and reporting.
• ERP (Enterprise Resource Planning): Managed financials, optimized supply chains, and inspired employees using ERP systems. Customized workflows, automated tasks, and enhanced business operations.
• Oracle NetSuite: Understood operational processes and requirements in the ERP/CRM domain. Scoped projects, gathered requirements, mapped business processes, and ensured end-to-end solutions. Demonstrated strong business acumen and exceptional customer service skills.

As an IT Administrator at Metal Seam Co. Pvt. Ltd., I was responsible for ensuring the seamless operation of the company's IT infrastructure and end-user support systems. My role encompassed comprehensive network administration, server management, user support, and documentation, with a strong focus on maintaining uptime, data security, and operational efficiency. I implemented and managed a range of software solutions to streamline IT processes and improve team productivity. Leveraging tools like Microsoft Office 365 (Outlook, Excel, Teams), I provided technical support, generated IT reports, and maintained system documentation. I also facilitated remote troubleshooting using tools like TeamViewer and AnyDesk, ensuring quick resolution of issues across departments.

• Network Management: Configured and maintained enterprise-level network infrastructure including routers, switches, firewalls, and wireless access points to ensure secure and stable connectivity.
• Server Administration: Installed, configured, and maintained Windows-based servers for internal services such as file sharing, DNS, DHCP, and Active Directory.
• User Support & Troubleshooting: Provided timely technical support to employees for hardware/software issues and remote access tools. Utilized Remote Desktop, TeamViewer, and AnyDesk for troubleshooting and IT assistance across departments and locations.
• Office Tools and Productivity: Worked extensively with Office 365 tools including Outlook for enterprise email and calendar management, Excel for IT inventory and reporting, and Teams for collaboration. Created structured reports and managed system logs for audits.
• Documentation and Reporting: Maintained detailed documentation of network maps, system configurations, and IT procedures. Used Confluence for internal IT knowledge base and Google Workspace for collaborative documentation and scheduling.
• Security and Access Control: Implemented user permission controls, monitored security logs, and performed regular backups. Assisted in setting up antivirus policies and endpoint security systems.

Microsoft Office 365 is a cloud-based productivity suite offering tools like Word, Excel, Outlook, and Teams for efficient communication and collaboration.

TrackAbout is an asset tracking platform used to monitor, manage, and maintain returnable and reusable physical assets through barcoding and RFID technologies.

Monday.com is a versatile work operating system that facilitates project management, collaboration, and task tracking.

CRMs nurture client relationships by storing call logs, emails, and notes related to leads and customers.

ERP software connects and manages an organization’s operations and finances, acting as a single source of truth across departments.

Oracle NetSuite is a cloud-based suite of enterprise-grade business management tools. It integrates accounting, ERP, CRM, and ecommerce in one platform, serving over 38,000 customers globally.

Salesforce’s core offering is its CRM system called “Customer 360.” While Salesforce doesn’t offer its own ERP, it integrates seamlessly with third-party ERP platforms.

Cybersecurity focuses on protecting digital systems, networks, and data from cyber threats, ensuring privacy and data integrity.

Completed intermediate education, laying the groundwork for advanced technical studies.

Completed high school education, establishing a strong academic foundation.